Our new preventive measures

Our new preventive measures

COVID-19: Our preventive measures

SAINT-LAURENT (Québec)

Dear customers and suppliers,

For the past few weeks, there has been a breath of fresh air in the province and some restrictions have been lifted as the good weather sets in. This is not without neglecting the importance of maintaining our precautions, at work or outside.

At Kenworth Montreal, the safety of our customers and employees is a priority, and for the past ten weeks, we have been constantly implemeting new preventive measures to ensure that the risks of spreading the virus are minimized. These measures also ensure that the services rendered to our customers are optimized in order to keep all of our resources in place.

 

 

Health prevention

Several measures were mentioned in a previous article, to which were added the following initiatives:

– Installation of distributors of hydroalcoholic solution (disinfectant) at the entrance of our branches. Visitors are therefore called upon to disinfect their hands upon arrival, thus minimizing the risk of spreading the virus by contact;

– Wearing a mask and/or a faceshield for all our employees, thus following public health recommendations;

– Installation of protective screens at service and parts counters, thus minimizing the risks that our advisers, parts clerks or customers are exposed to the virus during contact;

 

Communication and access control

Some additional measures have also been deployed to better communicate to visitors the protocol to follow for our visitors.

– In addition to the distance symbols highlighted by the yellow ribbon on the floor, near the advisers’ and parts clerk’s counters, we have also added markings on the ground indicating the path to follow for those entering the branch and those coming out;

– Using contactless thermometers, visitors with flu-like symptoms as well as employees who work with the public are now required to have their body temperature checked. If the results are abnormal, they are invited to leave our establishments and contact public health;

– Posters of relevant information are displayed in our branches, informing our visitors of simple measures to take upon arrival.

 

Alternative solutions for our customers

Some alternative proposals put in place to remedy the needs of our customers, despite the constraining circumstances.

– The Online Parts Counter (OPC): we encourage our customers more than ever to use our online parts counter to limit physical contact during the pandemic and facilitate meeting their needs. For those who are still not members, they simply need to communicate with parts and service representative;

– Temporarily, all our representatives now minimize their visits in person. They are however readily available for any questions or concerns on phone call;

– We have installed a heated and lit outdoor toilet from Sanivac for all our customers. It is located near the entrance door that leads to the advisers’ counter at our Saint-Laurent banch.

We invite you to consult our website at www.kenworthmontreal.ca as well as our Facebook page for any changes in the course of our operations. You can also reach us by phone for any additional questions.

 

 

 

Temporary closing on weekends

Temporary closing on weekends

COVID-19:  Modification to our opening hours

SAINT-LAURENT (Québec)

Dear customers,

Due to current circumstances, we would like to inform you that as of this week, all branches of Groupe
Kenworth Montréal will be closed on Saturday and Sunday.

We want to reassure you about the temporary nature of this change, which is a simple response to the drop
in traffic observed over the last few weeks on weekend days. At the same time, we wish to participate in reducing
the risks of contagion in our business, by following suit with that of a majority of Quebec companies since the beginning of the pandemic.

We will keep you informed as soon as our schedule resumes its normal course.

Thank you for your understanding,
– Groupe Kenworth Montréal

 

 

COVID-19 – Temporary suspension of returns

COVID-19 – Temporary suspension of returns

COVID-19:  Temporary suspension of parts and carcasses returns

SAINT-LAURENT (Québec)

Dear customers,

Due to recent pandemic events and in order to ensure that we serve our customers well despite current conditions, we will not accept any return of new parts and carcasses at our branches, as well as upon delivery.

We hope you understand that these exceptional measures are only intended to optimize the course of our operations and that they are temporary. We will notify you as soon as the situation is restored.

Thank you for your understanding,
– The Kenworth Montreal Group

 

 

Communication to all our customers and suppliers

Communication to all our customers and suppliers

COVID-19:  Groupe Kenworth Montréal’s preventive measures

SAINT-LAURENT (Quebec)

Dear customers and suppliers,

For the very first time, Quebec declared a public health emergency on Saturday March 14, just days after the World Health Organization declared the COVID-19 outbreak a pandemic.
We are aware that this particular situation can raise several questions with our customers as well as our suppliers.
The purpose of this document is to provide answers to questions you may have.
Please not that, as the situation changes from day to day, all the information mentioned in this communication may become obsolete overnight depending on the progression of the pandemic and the new measures taken by our governments.

 

 

Measures taken in our branches

Several new measures have been taken in all of our branches to follow up on health directives dictated by the Legault government during the latest press conferences. Here are a few:

– Regular cleaning of the handles and all surfaces at risk of contamination by our maintenance employees. Our staff is working to ensure increased vigilance in cleaning the premises, in addition to the staff who we ask to do the same with regard to their workstation, espacially when it is shared by more than one employee at a time;

– Gloves available for all our employees in contact with possibly contaminated surfaces, such as the steering wheels of heavy vehicles as well as any object coming from outside and having to be handled by an employee;

– Disinfectant provided to all teams for cleaning common busy work areas;

– Installation of a yellow tape on the ground, in front of the technical advisers and the parts clerks. This indicates the distance to be respected between the customer and the employee. This measure is also part of Mr. Legault’s recommandation regarding the minimum safe distance of at least one (1) meter.
As a temporary measure, we also ask customers and employees not to shake hands to limit the risk of contamination;

– Always in order to respect the minimum safe distance of at least one (1) meter between people circulating in the company, we have reorganized our cafeterias’ seating arrangement and asked employees to keep a certain distance during breaks and lunch time;

– We ask that customers’ visits to the branch be limited when possible. However, we have made sure that our employees are available to serve our customers’ needs by phone and email;

– Temporarily, our parts/service and truck sales representatives have been asked to work from home and no longer visit their customers in person unless absolutely necessary, in order to slow the progression curve of the pandemic;

– We also ask that our suppliers do not show up at our workplaces unless absolutely necessary and with approved appointments setup by the employee of the company who is supposed to meet them;

– Where possible, employees of our company who are able to do so are encouraged to work at home until further notice.

We invite you to consult our website at www.kenworthmontreal.ca/en as well as our Facebook page for any changes in the course of our operations. You can also reach us by phone for any additional questions.

Thank you for your understanding,

– Groupe Kenworth Montréal

MONTREAL
514 735-2581

Parts: dial 1

Service: dial 2

Administration: dial 3

Sales:  dial 4

LANORAIE
450 887-1120

Parts: dial 1

Service: dial 2

Sales:  dial 3

ST-JÉRÔME
450 431-4680

Parts: dial 1

VAUDREUIL
450 510-3847

LAVAL
450 661-2666

Parts call center

Kenworth : 1 844 363-6363

TRP : 1 844 777-0774

Groupe Kenworth Montréal winner of the Gold Award

Groupe Kenworth Montréal winner of the Gold Award

Nothing less than the Gold Award !

SAINT-LAURENT (Quebec) – Last week took place the annual Kenworth dealer meeting, a gala bringing together all dealers in North America and congratulating thos who had stood out the best in the previous year.

Our general manager, Mike Parent, was in Santa Barbara to represent Kenworth Montreal, which was awarded the prestigious Gold Award, among five other dealers.

This recognition, whish is the result of the combined performance of all our departments, is also the product of long business relationships with some of you.  We are grateful to all of our loyal customers and thank you today for all these years of loyalty.

We would also like to thank our colleagues Isabelle Gendron, Alan Thompson, Stéphane Audet, Luc Dompierre and Tommy Gaudreault for their support to our sales teams, as well as PacLease Montreal for their contribution to our success.

Finally, we would like to congratulate our colleagues from the South Shore – Kenworth Maska – who also won the Gold Award this year!

 

Shown on the photo above, Mike Parent surrounded by the manager of the Canadian division and the leaders of Kenworth Maska:  Nicolas Letendre (Kenworth Maska), Alan Thompson (Kenworth Truck Company), Pierre Letendre, Mike Parent, Sébastien and Samuel Letendre.

 

 

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