COVID-19 – Temporary suspension of returns

COVID-19 – Temporary suspension of returns

COVID-19:  Temporary suspension of parts and carcasses returns


Dear customers,

Due to recent pandemic events and in order to ensure that we serve our customers well despite current conditions, we will not accept any return of new parts and carcasses at our branches, as well as upon delivery.

We hope you understand that these exceptional measures are only intended to optimize the course of our operations and that they are temporary. We will notify you as soon as the situation is restored.

Thank you for your understanding,
– The Kenworth Montreal Group



Communication to all our customers and suppliers

Communication to all our customers and suppliers

COVID-19:  Groupe Kenworth Montréal’s preventive measures


Dear customers and suppliers,

For the very first time, Quebec declared a public health emergency on Saturday March 14, just days after the World Health Organization declared the COVID-19 outbreak a pandemic.
We are aware that this particular situation can raise several questions with our customers as well as our suppliers.
The purpose of this document is to provide answers to questions you may have.
Please not that, as the situation changes from day to day, all the information mentioned in this communication may become obsolete overnight depending on the progression of the pandemic and the new measures taken by our governments.


Change in opening hours

Starting today, our Kenworth branch in St-Jérôme will have its hours of operation slightly reduced according to the following schedule:

Monday to Friday: 8:00 a.m. to 4:30 p.m.
Saturday: 8:30 a.m. to 12:00 p.m.

This change is temporary and for an indefinite period.
The TRP branch in Vaudreuil will find its regular schedule:

Monday to Friday: 7:00 a.m. to 5:30 p.m.
Saturday: 8:00 a.m. to 12:00 p.m.

Measures taken in our branches

Several new measures have been taken in all of our branches to follow up on health directives dictated by the Legault government during the latest press conferences. Here are a few:

– Regular cleaning of the handles and all surfaces at risk of contamination by our maintenance employees. Our staff is working to ensure increased vigilance in cleaning the premises, in addition to the staff who we ask to do the same with regard to their workstation, espacially when it is shared by more than one employee at a time;

– Gloves available for all our employees in contact with possibly contaminated surfaces, such as the steering wheels of heavy vehicles as well as any object coming from outside and having to be handled by an employee;

– Disinfectant provided to all teams for cleaning common busy work areas;

– Installation of a yellow tape on the ground, in front of the technical advisers and the parts clerks. This indicates the distance to be respected between the customer and the employee. This measure is also part of Mr. Legault’s recommandation regarding the minimum safe distance of at least one (1) meter.
As a temporary measure, we also ask customers and employees not to shake hands to limit the risk of contamination;

– Always in order to respect the minimum safe distance of at least one (1) meter between people circulating in the company, we have reorganized our cafeterias’ seating arrangement and asked employees to keep a certain distance during breaks and lunch time;

– We ask that customers’ visits to the branch be limited when possible. However, we have made sure that our employees are available to serve our customers’ needs by phone and email;

– Temporarily, our parts/service and truck sales representatives have been asked to work from home and no longer visit their customers in person unless absolutely necessary, in order to slow the progression curve of the pandemic;

– We also ask that our suppliers do not show up at our workplaces unless absolutely necessary and with approved appointments setup by the employee of the company who is supposed to meet them;

– Where possible, employees of our company who are able to do so are encouraged to work at home until further notice.

We invite you to consult our website at as well as our Facebook page for any changes in the course of our operations. You can also reach us by phone for any additional questions.

Thank you for your understanding,

– Groupe Kenworth Montréal

514 735-2581

Parts: dial 1

Service: dial 2

Administration: dial 3

Sales:  dial 4

450 887-1120

Parts: dial 1

Service: dial 2

Sales:  dial 3

450 431-4680

Parts: dial 1

450 510-3847

450 661-2666

Parts call center

Kenworth : 1 844 363-6363

TRP : 1 844 777-0774

A remarkable presence in the CES 2020 show

A remarkable presence in the CES 2020 show

PACCAR unveils three new models

SAINT-LAURENT (Quebec) – This week takes place the CES in Las Vegas, one of the biggest exhibitions in terms of technological innovation.  PACCAR, which is slowly becoming a leader in autonomous commercial vehicles and alternative powertrains, took advantage of its presence on Tuesday to unveil its three most recent trucks to the public:  a Level 4 autonomous Kenworth T680; a battery-electric Peterbilt Model 520EV; and a battery-electric Kenworth K270E.  These trucks, exposed at the PACCAR booth, are designed for multiple commercial applications:  over-the-road goods transportation, refuse collection and urban distribution.


The T680 model presented this week at CES shows PACCAR’s commitment to invest in the development of a technology which is tending to gain more and more importance in the heavy vehicles world, that of autonomous driving.

Stephan Olsen, PACCAR Innovation Center general manager, noted, ”The PACCAR Innovation Center in Silicon Valley has become a central player in the truck innovation ecosystem.  Peterbilt and Kenworth are the clear trucks of choice among the leading independant autonomous driving technology developers.  We look forward to deepening our productive partnerships with these innovatice companies in the future.”

Regarding Peterbilt’s 520EV Model, it is currently being tested by customers, collecting garbage in the residential and commercial sectors.  PACCAR expects to deliver Model 520EV trucks to customers in 2021.

Kenworth’s electric model meanwhile, would be the ideal truck for local delivery and pickup due to its range options between 100 and 200 miles.  Kenworth expects to deliver K270E trucks to customers in 2020.


Battery maintenance and optimization

Battery maintenance and optimization


Batteries should be inspected at regular intervals for loose cables and connections and for any other problem that may contribute to premature failure.  We recommend performing a visual inspection and battery charge level test at each regular maintenance visit to identify and repair any problems before they escalate to failure.


Your vehicle’s deep cycle battery has now reached the end of its useful life and you plan to replace it with a more affordable starter battery.  But what would be the potential impact on the return on your investment by replacing your deep cycle battery with a starter battery?

Modern trucks operate as recreational vehicles working in the transportation of goods and whose energy demand exceeds the capacity of a starter battery.  When conventional batteries fail prematurely, the impact on your business could be far greater than the cost of replacing the battery.



Kenworth is The Driver’s Truck™. See what drivers are saying at Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth’s Internet home page is at Kenworth is a PACCAR company.

Choosing the right battery

Choosing the right battery


(You are currently reading the first part of an article on batteries.  The second part will be published eventually)

Choosing the right battery is essentiel to avoid and unplanned outage of your fleet.  Commercial vehicle batteries are not only called upon to start the engine, but also to supply all the electrical components.  The risk of choosing a battery that is not suitable for your fleet could have a negative impact, whether it is the lighting in the cabin or a complete breakdown of the system.





These batteries are designed to provide superior performance for heavy duty and extremely heavy duty starting and cycling applications such as HVAC platforms and systems.  AGM batteries will increase the efficiency of your vehicle’s electrical system with faster power output than conventional batteries.


  • Maintenance-free design
  • Overflow and leak proof design
  • Maximum vibration resistance
  • Maximum cycling life for commercial applications


FAHRENHEIT BATTERIES (alternative to AGM during extreme heat)


Protection of the housing under high temperatures thanks to reinforced structural crosspieces.  Heat reduction catalyst providing an appropriate balance between the use of oxygen and the protection of the battery against the effects of electrolyte drying and accelerated aging.


Safety relief valve; high purity demineralized electrolyte; reinforced terminals, bars and welds; optimized full-frame power plates; optimized component compression; improved electrolyte absorption system.



Commercial multi-puprose batteries are specially designed to provide amply sufficient starting power and deep cycling for intermediate and heavy duty cycling applications.

  • Thicker and heavier battery plates provide better corrosion resistance than conventional batteries in addition to providing more power and a longer service life
  • The surface of the battery plates is wrapped in glass fibers for increased strength





Commercial starter batteries are designed to provide heavy duty starting power.

  • Maintenance-free design
  • Deep separation covers protect the battery from internal short circuits





Kenworth is The Driver’s Truck™.  See what drivers are saying at  Kenworth Truck Company is the manufacturer of the World’s Best® havey and medium duty trucks.  Kenworth’s Internet home page is at  Kenworth is a PACCAR company.

Cummins is doing its part for sustainability!

Cummins is doing its part for sustainability!

Cummins is doing its part for sustainability

SAINT-LAURENT (Quebec) – Scientific community is pretty categorical about it: there is no time to lose if we want to counter the adverse effects of climate change. Initiatives must be taken by all of us, including businesses. In this sense, Cummins recently announced its desire to invest in sustainability for years to come.


Cummins is an American company that manufactures engine for heavy vehicles. It’s also the largest supplier of class 8 truck engines in the world, and Kenworth models are no exception! The company’s initiative is part of a general trend among most companies of the sector to invest in eco-friendly technologies. Indeed, Cummins has set some goals for 2030 as well as a longer-term vision for 2050. The priorities on which the company’s sustainability strategy will focus on will be:

  • Addressing climate change and air emissions
  • Using natural resources in the most sustainable way
  • Improving communities

Cummins ensures that these goals focus not only on improvements at its manufacturing facilities but also the products that come out of those facilities. Cummins CEO Tom Linebarger says the company’s product has a large environmental footprint. Therefore, Cummins must find a way to reduce it without affecting its own economic growth.

It is therefore necessary to develop technologies that are as economically viable as ecological. We applaud Cummins’ initiative and hope that the company finds the best solutions as part of its new strategy; everyone will benefit from it!


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