COVID-19:  Groupe Kenworth Montréal’s preventive measures


Dear customers and suppliers,

For the very first time, Quebec declared a public health emergency on Saturday March 14, just days after the World Health Organization declared the COVID-19 outbreak a pandemic.
We are aware that this particular situation can raise several questions with our customers as well as our suppliers.
The purpose of this document is to provide answers to questions you may have.
Please not that, as the situation changes from day to day, all the information mentioned in this communication may become obsolete overnight depending on the progression of the pandemic and the new measures taken by our governments.



Measures taken in our branches

Several new measures have been taken in all of our branches to follow up on health directives dictated by the Legault government during the latest press conferences. Here are a few:

– Regular cleaning of the handles and all surfaces at risk of contamination by our maintenance employees. Our staff is working to ensure increased vigilance in cleaning the premises, in addition to the staff who we ask to do the same with regard to their workstation, espacially when it is shared by more than one employee at a time;

– Gloves available for all our employees in contact with possibly contaminated surfaces, such as the steering wheels of heavy vehicles as well as any object coming from outside and having to be handled by an employee;

– Disinfectant provided to all teams for cleaning common busy work areas;

– Installation of a yellow tape on the ground, in front of the technical advisers and the parts clerks. This indicates the distance to be respected between the customer and the employee. This measure is also part of Mr. Legault’s recommandation regarding the minimum safe distance of at least one (1) meter.
As a temporary measure, we also ask customers and employees not to shake hands to limit the risk of contamination;

– Always in order to respect the minimum safe distance of at least one (1) meter between people circulating in the company, we have reorganized our cafeterias’ seating arrangement and asked employees to keep a certain distance during breaks and lunch time;

– We ask that customers’ visits to the branch be limited when possible. However, we have made sure that our employees are available to serve our customers’ needs by phone and email;

– Temporarily, our parts/service and truck sales representatives have been asked to work from home and no longer visit their customers in person unless absolutely necessary, in order to slow the progression curve of the pandemic;

– We also ask that our suppliers do not show up at our workplaces unless absolutely necessary and with approved appointments setup by the employee of the company who is supposed to meet them;

– Where possible, employees of our company who are able to do so are encouraged to work at home until further notice.

We invite you to consult our website at as well as our Facebook page for any changes in the course of our operations. You can also reach us by phone for any additional questions.

Thank you for your understanding,

– Groupe Kenworth Montréal

514 735-2581

Parts: dial 1

Service: dial 2

Administration: dial 3

Sales:  dial 4

450 887-1120

Parts: dial 1

Service: dial 2

Sales:  dial 3

450 431-4680

Parts: dial 1

450 510-3847

450 661-2666

Parts call center

Kenworth : 1 844 363-6363

TRP : 1 844 777-0774

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